Privacy Policy telor33 — Personal Data Protection for All Malaysian Members

Telor33 collects your personal data in several ways — directly when you register and use the platform, automatically through tracking technologies as you browse our site, and in some cases from legitimate third-party sources. We only collect data that is strictly necessary to provide telor33 services.

Telor33 does not collect sensitive data categories such as health information, religious beliefs, or political affiliations unless specifically required by Malaysian law or compliance obligations. If you voluntarily provide such data in communications with the telor33 support team, it will be handled with a higher level of protection.

Telor33 uses the personal data it collects solely for legitimate and necessary purposes in order to provide our platform services safely and effectively. Below are the primary purposes for which your data is used.

• Account Management: Creating and managing your telor33 account, verifying your identity at login, and processing service requests such as password changes or email verification.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your Malaysian bank account. Recording all financial transactions for accounting and audit purposes.
• KYC Verification & Compliance: Verifying your identity to meet anti-money laundering (AML) legal requirements and other compliance obligations applicable to telor33's operations.
• Service Provision: Delivering a personalised gaming experience at telor33 — including game recommendations, relevant promotional offers, and sports content such as the Malaysia Super League, EPL, badminton, and e-sports tailored to your interests.
• Customer Support: Helping you resolve issues, answer enquiries, and process complaints or appeals. Communication records are retained to enable consistent and continuous support.
• Security & Fraud: Detecting and preventing fraud, unauthorised access, bonus abuse, duplicate accounts, and other suspicious activity that may compromise the security of the telor33 platform and our members.
• Platform Enhancements: Analysing usage data in aggregate and anonymised form to understand how members use telor33 and to improve the platform's design, performance, and features.
• Legal Compliance: To comply with all applicable legal and regulatory obligations, including Malaysia's PDPA 2010, financial reporting requirements, and directives from relevant Malaysian authorities.

Telor33 does not use your personal data for fully automated decision-making that has legal or significant effects on you without appropriate human involvement in the process.

Telor33 does not sell, rent, or trade your personal data to any third party for marketing or other commercial purposes. However, in the course of operating the platform, telor33 shares data with the following limited categories of third parties — and only to the extent strictly necessary for the specific purpose.

• Payment Processing Providers: telor33 works with recognised payment providers to process your deposits and withdrawals — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks via FPX. Required financial data is shared securely and solely for the purpose of processing the relevant transactions.
• Game Software Providers: telor33 uses gaming software from recognised third-party providers. The minimum information required to deliver a personalised gaming experience may be shared with these providers under strict data protection agreements.
• Technology Service Providers: Third parties providing technical infrastructure such as server hosting, cybersecurity services, and platform analytics tools. All such providers are bound by data processing agreements that require data protection standards equivalent to those of telor33.
• Legal Authorities: telor33 will disclose personal data to Malaysian authorities — including the police, MACC, Bank Negara Malaysia, or the courts — when required by law, court order, or to comply with legitimate reporting obligations. telor33 will not disclose more data than is required by law.
• Identity Verification Services (KYC): For identity verification required by law, telor33 may engage third-party services that specialise in KYC processes. The use of these services is governed by strict confidentiality agreements.

Telor33 invests seriously in security infrastructure to protect the personal data of all members. The following technical and organisational security measures are in place to ensure your data is always protected against unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All communications between your device and telor33's servers are encrypted using 256-bit SSL/TLS protocol. This means any data transmitted — including login credentials and payment details — cannot be read by any party attempting to intercept it.
• Stored Data Encryption: Sensitive data stored in telor33's databases — including passwords and financial information — is encrypted using strong encryption algorithms. Passwords are not stored in plain text and cannot be retrieved; they can only be reset.
• Access Controls: Access to member personal data is restricted to telor33 staff with a legitimate operational need only. All staff access is logged and monitored. Two-factor authentication (2FA) is mandatory for all telor33 staff accounts.
• 24/7 Security Monitoring: telor33's systems are continuously monitored for suspicious activity, intrusion attempts, and other cybersecurity threats. The telor33 security team responds to any incidents as swiftly as possible.
• Regular Security Testing: telor33 conducts regular penetration testing and security audits by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited.
• Secure Backups: telor33 platform data is automatically and periodically backed up to secure, encrypted locations to ensure data recovery remains possible in the event of a system failure or security incident.

While telor33 takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account safe — use a strong password, never share your login credentials, and enable two-factor authentication (2FA) in your telor33 account settings.

Telor33 uses cookies and similar tracking technologies to ensure the platform functions correctly, deliver a personalised experience, and understand how members use our services. Below are the categories of cookies used by telor33.

You can manage cookie settings through your web browser. However, disabling essential cookies will affect your ability to use the telor33 platform fully. For more information on managing cookies in popular browsers, you may refer to the documentation for Mozilla Firefox, Google Chrome, or Safari, depending on the browser you use.

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and telor33's commitment to member privacy, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact the telor33 support team by email at support@telor33.best or via in-platform live chat.

Telor33 does not retain your personal data for longer than is necessary for the original purpose of collection, or as required by Malaysian law. The following are general guidelines on data retention periods for the main categories.

• Active Account Data: While your telor33 account remains active, your core personal data will be retained to enable the provision of services. This includes your name, email, phone number, and other profile information.
• Financial Transaction Records: Records of all financial transactions — including deposits, withdrawals, and betting history — are retained for a minimum of 7 years from the transaction date, in line with Malaysian accounting law and AML compliance requirements.
• KYC Documents: Identity verification documents (MyKad, selfie, proof of address) are retained for a minimum of 5 years from the date of verification, or 5 years after account closure, whichever is later — in compliance with Malaysian legal requirements.
• Security Logs: Technical and security logs recording login activity, transactions, and security events are retained for 2 years for investigation and audit purposes.
• Support Communication Records: Live chat transcripts, support emails, and complaint-related communications are retained for 3 years to enable ongoing support and historical reference when needed.
• After Account Closure: When a telor33 account is closed at your request, data not required for legal compliance will be deleted or anonymised within 90 days. Data subject to legal retention requirements will be kept for the periods specified above and then deleted.

Telor33 conducts regular audits to ensure that data which has exceeded its required retention period is securely deleted using non-recoverable deletion methods. Data removal is carried out systematically and cannot be retrieved or reclaimed by any party.

Telor33 wants to keep you informed about the latest promotions, bonuses, and offers relevant to you as a member. That said, we respect your communication preferences and give you full control over the type and frequency of communications you receive from telor33.

• Promotional Emails: By registering with telor33, you agree to receive emails about promotions, new bonuses, and relevant special offers. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any of our promotional emails.
• SMS Notifications: If you have opted in to receive SMS from telor33, you may receive notifications about important promotions, transaction confirmations, or account security alerts. You can request to stop receiving marketing SMS by contacting telor33 support.
• In-Platform Notifications: telor33 displays in-platform notifications about promotions, VIP offers, and important account-related information. These notifications cannot be fully disabled, as they include critical updates such as transaction confirmations and security alerts.
• Operational Communications: Some telor33 communications are operational in nature and cannot be disabled — such as deposit or withdrawal confirmation emails, account security alerts, and notifications regarding changes to terms or policies. These are necessary communications required to deliver our service to you.
• Communication Preferences: You can manage your communication preferences through the "Account Settings" section of the telor33 platform, or by contacting our support team. Changes to your preferences will take effect within 7 working days of your request.

Telor33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or updates to the technologies we use. Below is information on how amendments are handled and how you can reach us regarding privacy matters.

• Amendment Notice: When telor33 makes material amendments to this Privacy Policy, we will provide reasonable notice — either by email to your registered address, an in-platform notification, or by displaying a prominent notice on this page before the changes take effect.
• Effective Date: Each version of this Privacy Policy states the "last updated" date at the top of the document. Please check this date whenever you visit this page to ensure you are reading the most current version.
• Ongoing Consent: Continued use of the telor33 platform after any policy amendments take effect will be considered acceptance of the updated policy. If you do not agree with the changes made, you may close your account and request deletion of your data.

For any questions, concerns, or complaints regarding privacy and how telor33 handles your personal data, please contact us through the following channels:

If you are dissatisfied with how telor33 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.